Customer Service with Verizon

Well, well, well... time changes many things as does experience. Having worked in customer service position with four companies it takes a toll on one's emotions, and patience. Verizon had, and still has great customer services. I was having trouble with my new Galaxy Nexus smartphone these past few weeks. Mostly directed to either battery or...? Verizon is shipping me a replacement Nexus and I'll have it by tomorrow! No shipping costs, and free overnight shipping.  They even went as far as to offer me a replace DROID phone if my phone completely stopped working.  Way to go Verizon!